Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- * We are located in Minnesota, and ship through USPS.
* We will work hard to process your order within 2 business days.
* Orders placed on Fridays or throughout the weekend will not be shipped until Monday at the earliest.
* We know you are excited to get your amazing teas and beautiful wares. We are excited to be a part of your tea journey and will do all that we can to help you enjoy the ride!
$5.00 flat rate shipping on all orders!
* We do not ship internationally at this time.
- Privacy & Security
- Here at Mandala, we strive to provide you with the most updated information and the highest quality product and combine it with the best service we know how.
We keep all your information private and secure. All orders are placed through our secure server. We will not release any of this information to any third party. While we do maintain records of orders placed, we never keep credit card information.
Should you choose to place your order by phone, we will enter order and shipping data into our computer but credit card information will be entered only into our secure processor, encrypted and never stored. - Returns & Replacements
- PLEASE CONTACT US WITH ANY PROBLEMS OR CONCERNS.
We want you to be satisfied with your order.
* Unopened, unused products may be returned or exchanged within 30 days of their shipping date.
* You MUST contact us prior to returning items for authorization.
* Include a copy of your receipt in your return/exchange package.
* You are responsible for return shipping.
* If you recieve broken or defective items they are only eligible for exchange, not return.
* Refunds will be issued in the same form as the order was purchased, minus the shipping that was charged. - Ordering
- All orders may be placed online via our secure server with a credit card or through Paypal Express. You are welcome to call us directly or Contact US for further information on products, or to place an order to pay with check or money order. We are happy to make this option possible for you.
- Tax: We live in MN, therefore, if you live in Minnesota you will be charged sales tax on tea wares, tea is non-taxable.
- Viewing Orders
- Once you set up a MandalaTea account you can view your recent orders, saved shopping cart, and wish list at any time.
- Updating Account Information
- Please login to your MandalaTea account in order to edit your information. This enables you to streamline the purchasing process. You may also subscribe or unsubscribe from our newsletter from your account.
